US

Privacy and Cookie Policy

Last updated: 21 July 2026

TrainTrax is a trading name of Model Railway Magic Ltd, company number 12703527.

Contact: help@traintrax.co.uk
Telephone: 01904 215416
Address: Unit 15, The Bull Centre, Stockton Lane, York, YO32 9LE

Model Railway Magic Ltd is responsible for the personal information described in this policy.

Information we collect

When you use our website, create an account, place an order or contact us, we may collect:

Your name, addresses, email address and telephone number
Your account details and order history
Details of orders, payments, deliveries, pre-orders, returns and refunds
Emails, reviews and other messages you send us
Your marketing and cookie preferences
Technical information such as your IP address, browser, device and pages visited

We do not normally receive or store your complete card details. Payments are handled by specialist payment providers.

How we use your information

We use personal information to:

Process and deliver orders
Manage pre-orders and customer accounts
Take payments and issue refunds
Answer enquiries and provide product advice
Resolve delivery, warranty and returns issues
Prevent fraud and protect our website
Maintain accounting, tax and business records
Improve our products, website and customer service
Send marketing where you have agreed to receive it or where the law permits us to contact existing customers

We normally rely on fulfilling our contract with you, meeting a legal obligation, our legitimate interests in operating the business, or your consent where required.

You can unsubscribe from marketing at any time using the link in an email or by contacting us.

Who we share information with

We do not sell personal information.

We may share relevant information with:

Payment providers, such as Stripe or PayPal
Royal Mail and other delivery companies
Website hosting, security and IT providers
Accounting and bookkeeping services
Email and marketing providers
Manufacturers or distributors where necessary to resolve a product or warranty issue
Professional advisers, regulators or public authorities where required

Some providers may process information outside the UK. Where this happens, we use providers and safeguards intended to protect your information under UK data protection law.

How long we keep information

We keep personal information only for as long as reasonably necessary.

Order, invoice and accounting records are normally kept for at least six years. Customer-service correspondence and website records are usually kept for shorter periods unless needed for a warranty, dispute, legal obligation or security investigation.

If you unsubscribe from marketing, we may keep a limited record so that we do not contact you again.

Cookies

Cookies are small files stored on your device when you use a website.

We use necessary cookies to:

Operate the basket and checkout
Manage customer accounts
Process payments
Protect the website and prevent fraud
Remember your cookie choices

These cookies are needed for the website to work and cannot normally be disabled.

We may also use optional cookies for:

Website analytics
Remembering preferences
Embedded content
Measuring marketing or advertising

Where consent is required, optional cookies will not be used unless you accept them.

You can accept, refuse or change your choices through the Cookie Settings link on the website. You can also delete or block cookies through your browser, although this may prevent the basket, account or checkout from working correctly.

The Cookie Settings panel provides the current list of cookies, their purposes, providers and durations.

Security

We use reasonable measures to protect personal information, including access controls, secure payment providers, website security monitoring and backups.

No internet-based system can be guaranteed completely secure. You should use a strong, unique account password and contact us if you believe your account has been accessed without permission.