Ordering From Train Trax:
Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order.
Delivery schedule:
We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 3-5 days for delivery within the UK. 5-7 days for Europe and 7-14 days Rest of World. Where SURFACE mail is selected the delivery time will be much longer (2-5 weeks for Europe, 6-12 weeks Rest of World).
Payment:
We accept payment by credit/debit card via our preferred secure payment provider, Stripe. We can accept Cash (sent by registered mail) and Cheques by arrangement. We also accept PayPal. Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s
Packaging:
At Train Trax, we want you to receive your purchase in the same great condition it left us and take great care to ensure that happens. We use only good quality materials for packaging, but may recycle where possible. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out as soon as possible, free of any charge.
Postage and Packing charges - see this page for more details.
Returns:
If you are not happy with your purchase, please return it to us within 14 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence.
See Refund and Return Policy for further details.
Privacy and Cookie Policy
Please follow this link for our full privacy policy, including how we use cookies and third party services.
